35bdo Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the 35bdo platform ("35bdo", "we", "us") and all users of its services ("you", "user"). When you visit the 35bdo website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy.

35bdo is committed to providing a safe, transparent, and responsible online gaming environment for users in Bangladesh. We believe that protecting user privacy is not only a legal obligation but also our ethical responsibility.

2. Information We Collect

We collect the following types of information in order to register you on 35bdo and provide our services:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — users aged 21 and above only)
• Valid email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account number)
• Any information you provide yourself (support tickets, contact messages)

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and device model
• Login time, session duration, and page visit logs
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

• Transaction confirmation details from payment processing partners
• Information received from identity verification service providers
• Information from fraud prevention and cybersecurity partners

3. Purpose of Using Information

We use the information we collect only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your 35bdo account.
• Service Delivery: Managing gaming services, bonus processing, and deposits and withdrawals.
• Age and Identity Verification: Ensuring that only individuals aged 21 or above are using the service.
• Security and Fraud Prevention: Keeping accounts secure and preventing money laundering and fraud.
• Customer Support: Providing 24/7 live chat and email support.
• Responsible Gaming: Identifying problematic gaming behaviour and intervening in a timely manner.
• Legal Compliance: Complying with applicable laws and regulations.
• Communication: Sending important policy updates, transaction confirmations, and support messages.
• Service Improvement: Improving the platform experience and functionality.

We do not sell, rent, or transfer your information to third parties for marketing purposes.

4. Information Sharing and Disclosure

35bdo may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are given access only to the information required for their specific tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or the requirements of applicable law. In such cases, we verify the legal process as far as possible before providing the necessary information.

4.3 Security and Fraud Prevention

Where necessary to prevent fraud, money laundering, or other illegal activities, we may share information with the relevant authorities or security partners.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but the new party will also be bound to maintain standards equivalent to this Policy.

5. Data Protection and Security Measures

35bdo has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption (SSL/TLS): All data transmission between your browser and our servers is encrypted.
• Data Encryption: Advanced encryption algorithms are used to store sensitive information.
• Access Controls: Only authorised personnel can access the user information they need.
• Firewall and Intrusion Detection: Our systems are continuously monitored for security threats.
• Security Audits: Regular third-party security assessments are conducted.
• Password Hashing: User passwords are never stored in plain text — only encrypted hashes are kept.

However, no method of data transmission or storage on the internet is completely secure. We work to protect your information to the highest degree possible, but complete security cannot be guaranteed.

6. Cookies and Tracking Technologies

The 35bdo website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to ensure the basic functionality of the site and secure login.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand site usage and improve our services.
• Security Cookies: Used to prevent fraud and unauthorised access.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some important features of the site.

7. Data Retention Period

35bdo retains your personal information only for as long as necessary:

• Active account data is retained until the account is closed.
• Transaction and financial records are kept for a set period after account closure in accordance with legal requirements.
• Fraud prevention and security logs are retained in accordance with applicable law.
• Customer support correspondence is automatically deleted after a set period.

Once the retention period ends, we delete or anonymise data using secure methods.

8. User Rights

Regarding your personal information on 35bdo, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You may ask us to limit how your information is used for certain purposes.
• Right to Object: You may object to certain types of processing of your information.
• Right to Portability: You may request your information in a structured format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request in a timely manner.

9. Privacy of Minors

35bdo strictly does not provide services to individuals under the age of 21. We do not intentionally collect any information from minors.

If we discover that information from a minor has been collected by mistake, we will immediately close that account and delete the collected information. If a parent or guardian believes their child has registered on our platform, please contact [email protected].

10. International Transfer of Information

Our servers and partner organisations may be located in various countries. When your information is transferred to another country, we ensure that equivalent protections to those in this Policy are in place there. We only work with parties that comply with international data protection standards.

11. Third-Party Links

The 35bdo platform may in some cases refer to third-party services. These third parties have their own privacy policies, and 35bdo is not responsible for your interactions with them. We recommend reading the privacy policy of any third-party service before using it.

12. Changes to This Policy

35bdo may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address or display a prominent notice on the platform.

Changes will take effect from the date they are published. If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

13. Complaints Resolution

If you have any complaints or concerns about the protection of your information, please contact us. We will review your complaint as promptly as possible and work to provide a fair resolution.

35bdo believes that through proper data management and privacy protection, we can build a long-term relationship of trust with our users. Your trust is our most valuable asset.